Enjoy free shipping within Australia (excluding regional areas). If your location incurs additional shipping fees beyond standard major city rates, extra regional charges may apply. We’ll contact you before dispatch to discuss any such fees.

Please note, furniture items are shipped separately from the rest of your order and cannot be shipped via express shipping.

We use multiple carriers to ensure the safe and efficient delivery of your orders:

• Courier: For large or fragile items like mirrors, furniture, and stools.
• Australia Post: For all smaller products.

Shipping Methods:

• Australia Post:
• Express Shipping: 2-4 business days to metro areas after dispatch.
• Standard Shipping: 3-7 business days to metro areas after dispatch.
• Standard orders in stock are shipped from our Pakenham warehouse (3810). For the latest delivery estimates to your specific postcode, please check the Australia Post website.
• Express Courier:
• Delivery Timeframe: 3-10 business days, depending on your location.

Note: Couriers cannot deliver to PO Boxes. Please provide a suitable address to avoid delays in dispatch or receipt of your order.

Please keep in mind  during sales and peak periods, order packing may take 1-3 business days. Choosing Express Post only speeds up the courier's travel time after the package leaves Lash and Brow Co Supplies; it does not affect packing time. We pack all orders in the order they are received.

Dispatch Details:

• Orders are dispatched in the morning, Monday to Friday (excluding public holidays). If your order is placed after the courier's daily pickup, it will be collected the following business day.
• Our team carefully packs each order, especially fragile items.
• While we aim for prompt delivery, unexpected delays may occur. Please monitor the shipping confirmation for updates from the courier.
• You will receive an email with a tracking link once your order is dispatched. After dispatch, we are not liable for any delays, losses, thefts, or misplacements.
• Once your package is with the courier, we no longer control the delivery process. For any delays, please contact the courier directly using your tracking number.

Important Information:

• Delivery Service: Our service is "door-to-door," provided there are no obstructions (e.g., steps). Couriers cannot take items into rooms, upstairs, or through small lifts. They also do not unpack or remove packaging.
• Residential Deliveries: Please monitor your tracking. Couriers cannot call in advance. If no one is available to receive the delivery, items may be left with an 'authority to leave' in a safe place. If the address is deemed unsafe, the items will be returned to the depot, and you will be charged a redelivery fee. We are not responsible for items left and stolen.
• Commercial Deliveries: Please monitor your tracking. Couriers cannot call in advance. If no one is available or there is no safe place to leave the delivery, items will be returned to the depot, and a redelivery fee will apply. We are not responsible for items left and stolen.
• Large/Bulky Items: A minimum clearance of 2 meters is required for doorways or entrances. No stairs or steps are permitted for delivery.
• Pick-Up: Pick-up is available by appointment only from our warehouse in Pakenham 3809. Please email us to schedule a time.
• Pre-Orders: Pre-order dates are estimates and may be subject to delays outside our control. Orders will be dispatched once all items are in stock.
• Custom/Made-to-Order Items: Custom orders and items marked as "Made to Order" are built from scratch and time frames are on the product pages. Delivery dates are estimates and may be subject to delays. Orders will be dispatched once all items are in stock.
• Remote Areas: Shipping costs are generally calculated at checkout. However, if you are in a remote area that incurs higher-than-usual shipping fees, we will contact you before shipping.
• Out-of-Stock Products: If a product is out of stock, we will notify you and issue a refund unless it is a custom, made to order or pre-order item.

Damaged or Missing Products:

• Inspect all packages upon delivery. If an item is damaged or missing, notify the driver and take pictures. Please notify us via email within 24-48 hours. After 48 hours, we can no longer accept accept missing or damaged items
• We may need to contact the courier and file a claim for transit damage. Please keep all original packaging materials.
• A damaged item must be returned with its packaging. We may replace the item or offer in-store credit. Returns without prior authorization will not be accepted.
• Items must be returned in their original packaging within 14 days.

Please note: Due to the nature of these products and customisation, we do not offer refunds or exchanges for price comparisons or changes of mind. Please choose carefully before making a purchase.

Cancellations:

Orders cannot be cancelled or retrieved once placed, as they may be made or sent from multiple locations. Please ensure your order is correct before confirming, as no refunds will be issued.

Warranty:

All electrical goods, unless stated otherwise on the product page, come with a 12-month manufacturer's warranty. Claims within this period are handled directly by the manufacturer. We do not provide a separate warranty.

Please ensure you enter your email and delivery address correctly to receive all correspondence and tracking details.